BEWARE OF SCAMS. Chesapeake Utilities will never call you to demand payment. Our policy is to ask customers to call us for information on their account. If you receive a call asking for immediate utility payment, hang up and contact Chesapeake immediately to verify your account status.
REMINDER – Chesapeake Utilities will not call or send anyone to your home to ask for payment of review your bill without proper notification and identification. You have the right to question anyone going to your home and deny any request for payment of documents. Contact your utility company for verification.
In the interest of your safety and the safety of our employees, we are closing our walk-in offices until further notice.
To assist our customers during this difficult time, and potential financial hardship, extended payment arrangements are available, and we have suspended service disconnection and late fees until further notice.
We are monitoring and responding to the Coronavirus Pandemic. Visit CHPKGASResponds.com for alternate bill pay options and important updates.
Please use the drop box for non-cash payments. Cash payments can be made at an authorized payment location. For more info, visit Manage My Account
If you need additional assistance, contact Customer Care at 800.427.2883 Monday-Friday between the hours of 9:00 AM and 4:00 PM.
Thank you for understanding.