For your convenience, there are several ways you can pay your utility bill.
Watch this video to see how easy EZ-BILLING is!
We are committed to helping during this difficult time. We have resources available for residential and business customers who are experiencing financial hardship as a result of the COVID-19 Pandemic. Visit chpkgas.com/PaymentOptions for expanded billing and payment options, assistance agencies and important updates.
EZ-BILLING: Pay with Checking or Savings account for free: Log in here
EZ-PAY: Pay by Debit or Credit Card: Log in here.
fees will apply
By Phone: Payments can be made by phone 24/7, in English or Spanish, by calling Kubra EZ-Pay at 1-833-77EZPAY (1-833.773.9729) Fees will apply.
Online: Pay your bill online at chpkgas.com. Click “PAY WITH EZ-PAY” and you will be redirected to the secure Chesapeake Utilities EZ-PAY website, powered by KUBRA. Fees will apply.
EZ-BILLING: Pay with your checking or savings account for free. By enrolling in EZ-BILLING, you can view bills and payment history, setup Auto Pay, configure email and text notification and eliminate the need to write checks or travel to any of our authorized payment locations to pay your bill. If you are interested in EZ-BILLING, please visit chpkgas.com, click on “Sign into EZ-BILLING”, and follow the instructions to register.
By Mail: With each monthly bill, you will receive a window envelope. Mail either a check or money order with your account number written on either form of payment, along with the lower portion of your bill to:
P.O. Box 826531
Philadelphia, PA 19182-6531.
For your own safety, please do not send cash.
In Person: Pay your bill in person with cash, check, or money order at 500 Energy Lane, Dover, DE or at 32145 Beaver Run Drive, Salisbury, MD.
Drop Boxes: Conveniently pay with check or money order at one of our drop boxes locations:
500 Energy Lane, Dover, DE
32145 Beaver Run Drive, Salisbury, MD
Retail Cash Payments: We have a network of authorized payment locations that may be convenient for you. Please visit our website, chpkgas.com and select the “PAY WITH EZ-PAY One-Time Pay” option. After you enter your account number, select the Cash option. Next, enter your zip code to find an authorized retailer’s location nearest you. A payment slip will be generated with a special bar code. Present this barcode, via mobile or printed slip, to the retailer to scan. You will receive an email or text confirmation of your payment.
Payments can be made by phone 24/7, English or Spanish, by calling our third party administrator at1-833-77EZPAY (1-833-773-9729). Fees apply.
Eliminate the need to write checks or travel to any of our offices to pay your bill. Your payment will be automatically deducted from your checking or savings account. You will set the criteria and have control of when you pay your bill. It’s free!
You will receive your statement each month showing the amount you owe. If you believe there is a problem with the bill, you’ll have 10 days from the billing date to resolve any discrepancies. From the start date that you set for AutoPay, it will become active on your next bill. That bill will be drafted from your checking or savings account per your selections. The following month’s bill will reflect your payment, just as if you paid by check. Your monthly statement will also show the amount deducted from your account and paid to us. It’s that easy. Sign up today!
Take advantage of payment agencies near your home or business. Now you can pay during weekends and evenings.
Visit www.westernunion.com and click on ‘Find Locations’ on the upper tool bar. Fees may apply.
Payment APP – WU also offers a convenient payment application for your smart phone. Simply download the application and you can pay as you go.
If you are a Residential Service or General Service customer, and your account is in good standing, you qualify for our Budget Payment Plan that will spread out your winter heating bills. The enrollment period for the upcoming winter begins in June of each year. Beginning each September and ending in May, you can pay your winter natural gas heating bills in monthly installments. Your monthly payments will be based on the past consumption history at your service address. If needed, we may adjust your payment amount during the heating season. In June when you receive your regular monthly bill, you will either receive a bill for any additional amount owed or a credit for any overpayment. Please note that all monthly payments under this plan must be made by the scheduled due dates. For additional information or to sign up for the Budget Payment Plan, please call your nearest Chesapeake office.
If you are experiencing difficulty in paying your gas bill, please give us a call. Our Customer Service Representatives may be able to assist you with setting up a payment plan, or locating energy assistance or budgeting programs that may be available.
If you plan to be away from your service address for an extended period of time, you may have your billing address temporarily changed. Simply notify us before your departure to have your natural gas bill forwarded; then contact your nearest Chesapeake office before you return.
Sharing is funded by donations from Chesapeake’s customers, employees and corporate sponsors. If you would like to make a tax-deductible donation, please mail your contribution to:
Sharing • P.O. Box 1678 • Salisbury, MD 21802-1678
(Please do not send cash.)
Our Sharing Program helps our customers who may need financial assistance with their heating bills. If you are elderly, disabled or live on a fixed income, Sharing may provide a grant toward your heating bill each calendar year.
You may apply for this Chesapeake-sponsored program through your local Energy Assistance Office below.
Energy assistance is available to income eligible families in our service territories.
Applications are available at the following locations:
Kent and New Castle County:
2099 S. Dupont Highway • Dover, DE 19901
406 S. Bedford Street, Fuel Assistance-Ste. B
Georgetown, DE 19947
Additional assistance may be available by contacting:
Division of Economic Services (Social Services)
New Castle County – 302.378.5770
Kent County – 302.739.5301
Sussex County – 302.856.5340
Georgetown State Service Center
413 E. Market Street • Georgetown, DE 19947
Salvation Army – Sussex County
601 N. Dual Hwy • Seaford, DE 19973
Laurel Service Center
440 N. Poplar Street • Laurel, DE 19956
Bridgeville Service Center
400 Mill Street • Bridgeville, DE 19933
Community Action Agency
308 N. Railroad Ave • Georgetown, DE 19947
302.856.7761 – Emergency Fund
Maryland Energy Assistance Program (MEAP)
As a Maryland resident, you may qualify for special assistance with your winter heating bills. For more information or to apply to MEAP, please contact your local Energy Assistance Office.
Weatherization Assistance Program
If you qualify for MEAP, you may also be eligible for weatherization assistance to help keep out the cold winter winds. Ask if you qualify for the Weatherization Assistance Program when you apply to MEAP.
Utility Service Protection Plan
If you qualify for MEAP, you may also participate in the Utility Service Protection Plan. By complying with the payment terms of the agreement, you may be protected from service cutoffs year round.
For more information about Chesapeake’s Sharing Program or any of the Maryland Public Assistance Programs, please contact your local Energy Assistance Office:
520 Snow Hill Road • Salisbury, MD 21804
Dorchester County Department of Social Services
627 Race Street • Cambridge, MD 21613
Additional assistance may be obtained through:
Maryland Department of Social Services
201 Baptist Street • Salisbury, MD 21801
812 Boundary Street • Salisbury, MD 21801
In observance of Martin Luther King Day, Chesapeake Utilities will be closed on Monday, January 18, 2021. We will re-open Tuesday, January 19, 2021 at 8:00 AM. If you have an emergency, please call us at 800.427.2883.
In the interest of your safety and the safety of our employees, our walk-in offices are closed.
We have resources available for our customers who are experiencing financial hardship as a result of the Coronavirus Pandemic. Visit CHPKGASResponds.com for alternate bill pay options and important updates.
We have been experiencing extremely high call volumes resulting in longer than expected hold times. Also, our response time to your online inquiries could range from 24 -72 hours. Our Customer Care Team is working as quickly as possible to respond to each inquiry in the order in which they are received. Thank you for your patience and understanding during this exceptionally busy time.