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Customer Service

Get the latest energy news from Chesapeake Utilities. Energy Talk – Spring 2019 now available.

  • Applying For ServiceOpen or Close

    You may open a new account or transfer an existing account by simply contacting your nearest Chesapeake office or by using our online application.

    Our Customer Service Representative will need to know:

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    • Your name(s)
    • New service address
    • Billing address (if different)
    • Former service address
    • Home telephone number
    • Employer and employer’s telephone number
    • Social security number
    • Lease (may be required)
    • Picture ID (may be required)
    • The date you wish to initiate service

    In some cases, we may require a security deposit, which will be held and managed under the guidelines set by Public Service Commission. Your security deposit, along with interest earned, will be returned to you after one year of service provided you have paid 12 consecutive bills on time. Interest earned is based on the rate prescribed by the Public Service Commission.

  • If You Are MovingOpen or Close

    Please give us a call at least one business day prior to your move. We’ll arrange for a final meter reading at your service address. If you will continue to be a Chesapeake customer, we can also establish service at your new service address.

    Please contact your nearest Chesapeake office with the following information:

    • Name(s)
    • Service address
    • Billing address for final bill
    • Current home telephone number
    • New telephone number (if known)
    • New service address
    • Social security number
    • The date you wish to close or transfer your account
  • Building a New Home?Open or Close

    We can continue to serve your natural gas needs in your new home. As you begin to plan and design your new home, give us a call so we can assist you and your contractor with the installation of natural gas service from Chesapeake Utilities.

  • Name or Billing Address ChangeOpen or Close

    Remember to call one of our Customer Service Representatives at 1.800.427.2883 to change your billing name or address.

  • How To Read Your MeterOpen or Close

    When We Read Your Meter

    Your bill is based on readings taken at your home or business by our Meter Readers once a month. Our trained representatives will appear in uniforms and are required to carry a photo identification card. Please feel free to ask our representative for an identification card, or call your local Chesapeake office for verification. Each Meter Reader is trained to read your meter accurately and to respect your property while performing this service.

    You can expect to receive your bill soon after your meter is read. Please keep in mind that your bill may vary each month due to energy usage or long and short months and holiday periods.

    How To Read Your Meter

    Reading your meter is much like reading an old fashioned clock. It may look a bit confusing because some pointers move in a clockwise direction, while others move counter clockwise. Just remember, either way – if the pointer is in between numbers, the lower number is the correct number. Read the dials from left to right. In this case, the reading is 5372.

    If you want to make a comparison of your energy usage month to month, simply subtract your last reading from the current month’s reading. The difference indicates how many units of gas you have consumed. Each unit of gas is equal to 100 cubic feet or 1 Ccf. To make an accurate comparison, read your meter on the same day each month that your Meter Reader performs his/her service.

    Estimated Billings

    Unusual conditions or the inaccessibility of your meter may prevent our Meter Readers from reading your meter. In such an event, you may receive an estimated bill.

    If we have estimated your bill, the amount will be based on the quantity of gas used for a similar period of time, adjusted for current conditions. Your bill will indicate that it is an estimated reading. When we read your meter the next month, we will adjust your bill to reflect any amount over or under our estimate.

    To avoid estimated bills, you can assist us by:

    • Trimming brush and shrubs in front of your meter
    • Keeping pets away from the Meter Reader’s path
    • Requesting that we move your meter before building decks or additions which may prevent our access
    • Supplying a key for locked gate access
  • How to Read Your BillOpen or Close

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