Get the latest energy news from Chesapeake Utilities. Energy Talk – Fall 2019 now available.
You may open a new account or transfer an existing account by simply contacting your nearest Chesapeake office or by using our online application below.
Our Customer Service Representative will need to know:
In some cases, we may require a security deposit, which will be held and managed under the guidelines set by the Delaware Public Service Commission. Your security deposit, along with interest earned, will be returned to you after one year of service provided you have paid 12 consecutive bills on time. Interest earned is based on the rate prescribed by the Public Service Commission.
Remember to call one of our Customer Service Representatives at 1.800.427.0015 to change your billing name or address.
Your bill is based on readings taken at your home or business by our Meter Readers once a month. Our trained representatives will appear in uniforms and are required to carry a photo identification card. Please feel free to ask our representative for an identification card, or call your local Chesapeake office for verification. Each Meter Reader is trained to read your meter accurately and to respect your property while performing this service.
You can expect to receive your bill soon after your meter is read. Please keep in mind that your bill may vary each month due to energy usage or long and short months and holiday periods.
Reading your meter is much like reading an old fashioned clock. It may look a bit confusing because some pointers move in a clockwise direction, while others move counter clockwise. Just remember, either way – if the pointer is in between numbers, the lower number is the correct number. Read the dials from left to right. In this case, the reading is 5372.
If you want to make a comparison of your energy usage month to month, simply subtract your last reading from the current month’s reading. The difference indicates how many units of gas you have consumed. Each unit of gas is equal to 100 cubic feet or 1 Ccf. To make an accurate comparison, read your meter on the same day each month that your Meter Reader performs his/her service.
All meters are installed, tested and changed periodically for accuracy in compliance with the Delaware Public Service Commission requirements. Estimated Billings Unusual conditions or the inaccessibility of your meter may prevent our Meter Readers from reading your meter. In such an event, you may receive an estimated bill.
Unusual conditions or the inaccessibility of your meter may prevent our Meter Readers from reading your meter. In such an event, you may receive an estimated bill.
If we have estimated your bill, the amount will be based on the quantity of gas used for a similar period of time, adjusted for current conditions. Your bill will indicate that it is an estimated reading. When we read your meter the next month, we will adjust your bill to reflect any amount over or under our estimate.
To avoid estimated bills, you can assist us by:
Your customer account number. Please remember to include this number on your check or money order when you pay your bill. You will also need to reference this number if you contact us about your gas service.
Your rate is based on your primary natural gas use and amount of usage. RS1H and RS2H identifies residential service heating customers; RS1O and RS2O identifies residential service other customers (for services other than heat).
The comparison chart will help you understand the amount of gas you use. It shows the present month, the previous month and the same month last year. It also includes:
– The number of days in each billing period;
– The total Ccf’s used in each billing period;
– The average units used daily (calculated by dividing the total Ccf’s by the number of days);
– The average daily temperature; and
– The average daily cost.
In the interest of your safety and the safety of our employees, we are closing our walk-in offices until further notice.
To assist our customers during this difficult time, and potential financial hardship, extended payment arrangements are available, and we have suspended service disconnection and late fees until further notice.
Please use the drop box for non-cash payments. Cash payments can be made at an authorized payment location. For more info, visit Manage My Account
If you need additional assistance, contact Customer Care at 800.427.2883 Monday-Friday between the hours of 9:00 AM and 4:00 PM.
Thank you for understanding.